Bay of Plenty Health Consumer Council (BOPHCC)

Ensuring patient and community perspectives are a core ingredient of how services are developed.

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About our BOPHCC

Bay Of Plenty Health Consumer Council Terms Of Reference [PDF, 332KB]

The Bay of Plenty Health Consumer Council (BOPHCC) works in partnership with the DHB as an advisory body ensuring patient and community perspectives are a core ingredient of how services are developed.

BOPHCC aims to enhance consumer experience and service integration across the sector, promote equity and ensure that services are organised around the needs of the people in our communities.  It will have input and advise on issues including development of health service priorities, enhancing patient safety and clinical quality and reducing inequities. The Council currently has 10 members and meets monthly.

Meet our members

The Bay of Plenty Health Consumer Council members have a wide range of skills and experiences. They are not experts or representatives of any specific organisations or community, they bring their personal and whānau experience as users of Bay of Plenty health services.

The members of the Health Consumer Council are:

  • Lisa Murphy, Chair
  • Grant Ngatai, Deputy Chair
  • Adrienne von Tunzelmann, Deputy Chair
  • Terehia Biddle
  • Sue Horne
  • Rosalie Liddle Crawford
  • Tessa Mackenzie
  • Theresa Ngamoki
  • John Powell
  • Florence Trout
Lisa Murphy

Lisa MurphyChair


Lisa has a background in diagnostic Haematology and Sports Medicine; building on these skills, she furthered her studies with an Associate Diploma in Business Management.

Embarking on a corporate career within the Finance and Insurance sectors for multinational companies, attaining positions as Training and Development Executive (Australia) and National Account Executive (NZ), respectively. She has strong organisational and risk management skills and possesses a forward-thinking approach to strategic planning, with a focus on service, delivered with respect and dignity.

Lisa has a particular interest in investigative research and advocacy, ensuring everyone can access quality healthcare and approaches to maintain effective governance and compliance with involvement on the DHB Clinical Governance Committee. She lives with her daughter in Tauranga.

Grant Ngatai

Grant NgataiDeputy Chair

He uri ahau nō Ngāti Mākino, Ngāti Pikiao me Ngāti Rangitihi

My name is Grant Ngatai and I have 3 children and currently live in Tauranga.

My background is in market research, statistics, and teaching Te Reo Māori. I am passionate about the physical and cultural wellbeing of our Māori people living in the Bay of Plenty and I am committed to ensuring that the disparities and inequities within the health sector are removed. 

Adrienne von Tunzelmann<

Adrienne von TunzelmannDeputy Chair


Adrienne has an extensive public sector background, and has held governance positions at both a community and national level.

Adrienne currently sits on the boards of Osteoporosis NZ, Age Concern NZ and Age Concern Tauranga. She is on Pharmac's Consumer Advisory Committee; the Ageing Well National Science Challenge's Governance Group, is a patron of the Tauranga Community Housing Trust and is External Advisor to Te Kaunihera o Te Whare Wānanga o Awanuiārangi.

Her health-related roles have convinced her that the easier it is for the voices of consumers to be heard, and for them to influence the services they use, the better the health and wellbeing outcomes for patients, their whānau and communities.

Adrienne is a Chartered Fellow of the Institute of Directors and in 2016 was awarded the QSO for services to governance and the community.

Terehia Biddle

Terehia Biddle


Terehia Biddle has a background in Treaty related iwi engagement, strategic and business management and has extensive experience working in executive management positions for central government, NGOs, iwi tribal authorities and the tertiary sector.

A native speaker of te reo and has an in-depth knowledge and understanding of tikanga. A core focus of her previous mahi centred on ensuring that all staff understood the relevance of Te Tiriti and the application and knowledge of health and socio-economic status of Māori within the context of professional practice.  In addition, a key aspect of her role was to embed cultural awareness and safety across the organisation. With a keen interest in Māori health, wellbeing and development Terehia is passionate about the integration of ahuatanga Māori, kaupapa Māori and tikanga as part of best practice within the DHB environments.  

Of Tuhoe descent, Terehia was born in Whakatāne and raised in the valley of Ruatoki.  After many years of working away from her homelands, she has finally returned with her whanau and now serves her iwi as one of two hapu representatives for her local tribal office.  On the marae, she supports her husband Ihaia and their hapu as one of the Kaikaranga and Kaiwaiata.

Sue Horne

Sue Horne


Sue has recently retired as Principal of Maungatapu School, a role she enjoyed for 16 years.

As Principal, Sue was involved in supporting the ongoing development of the dual medium status of Maungatapu School, offering education in both te reo Maori and English and fostering initiatives and opportunities for staff, pupils and whanau to access quality learning opportunities in English and Maori medium contexts.

Sue's education career spans more than 40 years - teaching in Palmerston north, South Auckland and Tauranga schools. She has a particular interest in working with children with additional needs and has experience working alongside teachers and whanau to assist students with specific needs to access the curriculum and to be able to participate confidently and successfully in school and community activities. 

Rosalie Liddle Crawford

Rosalie Liddle Crawford

Mount Maunganui

Rosalie has worked as medical scientist and lecturer specialising in Immunohaematology and Medical Microbiology.

She began her career at Tauranga Hospital, before moving to the Wellington region where she continued working in medical laboratories and lecturing at CIT. Returning to the Bay, she took up a role developing an online health and social services directory for both the BOP and Lakes DHB regions, before helping launch a similar directory for Canterbury.

Work has involved engaging with iwi, councils, health and social service organisations and businesses; providing service navigation; and setting up the volunteer project 'Rise Up Tauranga' which assisted Cantabrians relocate into the Western BOP as a result of the 2011 earthquakes.

Rosalie's utilisation of technology plus her adaptive influence across sizeable networks has resulted in channelling the resources and drive of ordinary people like herself with something to contribute, turning their energy into effective action that improves lives.

Tessa Mackenzie

Tessa Mackenzie


Tessa has worked in the community and social sector for 20 years, from grass roots to governance positions. She has four adult children and is also a Nanna.

As a Strengthening Families coordinator she facilitated hundreds of meetings for families, which showed her how diverse people's needs, expectations and experiences are in terms of accessing health care, and the consequences when needs aren't met, or systems fail to provide appropriate care.

Tessa' life experiences cover various aspects of health and well-being as both a user and a facilitator of social and health services. She has a particular interest in the consumer voice for more choices around integrative medicine and collaborative continuity of care between modalities. She is not afraid to challenge the status quo to support people to have a say in their own health journey, and believes the DHB's CARE values have the potential to provide a good framework.

Theresa Ngamoki

Theresa Ngamoki

Ko Horouta te waka
Ko Whanokao te maunga
Ko Motu te awa
Ko Te Whānau-ā-Apanui te iwi
Ko Theresa Ngamoki ahau.

I divide my time between Omaio on the beautiful coastline of Te Whānau-ā-Apanui and in Whakatāne where I am based for work.

We recently lived in Tauranga Moana for the past decade where we have been blessed by making many great connections.

I am married to a Primary school teacher. We have five daughters, three sons-in-law and three mokopuna. My coastie upbringing was awesome, outdoors and marae/hapu centred. This has shaped me into a resilient, hardworking and determined person. Not all whānau are in the position to offer the best experiences of Aotearoa to the same degree. I will bring 30 years of experience as a Registered Nurse and the past three as a Nurse Practitioner. I am interested in many areas of health but in particular Māori health, the rural sector, the deaf community and underrepresented populations. 

John Powell

John Powell

Mount Maunganu

John served in the NZ Army Medical Corps as a territorial force officer, retiring as a Major E.D.

He has worked in both the public and private health sector in management roles. John is an active volunteer. Currently he's enjoying serving as a Justice of the Peace and as Immediate Past President of U3A Tauranga. John moved to Tauranga with his wife Elizabeth nearly 13 years ago.  He has a passion to see inequalities experienced by New Zealanders across a range of health matters reduced.

Florence Trout

Florence Trout


Florence has a solid health background as a public health nurse, midwife, nurse educator and quality improvement practitioner.

With experience as a primary health care professional, board member of an NGO and life experiences with family confirms her belief that health care requires compassion and respect for the dignity and easy access of healthcare for a growing population, connecting universal (public) healthcare from other healthcare options.

Florence served as advisor to the community quality accreditation program Te Wana, recognised by the Ministry of Health. She has a diverse range of interests including rural and agricultural activities, travel, and the performing arts.