Bay of Plenty Health Consumer Council (BOPHCC) | Te Whatu Ora | Health New Zealand | Hauora a Toi Bay of Plenty

Bay of Plenty Health Consumer Council (BOPHCC)

Ensuring patient and community perspectives are a core ingredient of how services are developed.

On this page

About our BOPHCC

Bay Of Plenty Health Consumer Council Terms Of Reference [PDF, 933KB]

The Bay of Plenty Health Consumer Council (BOPHCC) works in partnership with the Te Whatu Ora - Health New Zealand Hauora a Toi Bay of Plenty as an advisory group ensuring patient and community perspectives are a core ingredient of how health services are developed.

BOPHCC aims to enhance consumer experience and service integration across the sector, promote equity and ensure that services are organised around the needs of the people in our communities.  It has input and advises on issues including development of health service priorities, enhancing patient safety and clinical quality and reducing inequities. The Council meets monthly.

Meet our members

The Bay of Plenty Health Consumer Council members have a wide range of skills and experiences. They are not experts or representatives of any specific organisations or community, they bring their personal and whānau experience as users of Bay of Plenty health services.

The members of the Health Consumer Council are:

  • Lisa Murphy, Chair
  • Adrienne von Tunzelmann, Deputy Chair
  • Hayley Chapman
  • Rosalie Liddle Crawford
  • Shelly McLauchlan
  • John Powell
  • Florence Trout
Lisa Murphy

Lisa MurphyChair


Lisa has a background in diagnostic Haematology and Sports Medicine; building on these skills, she furthered her studies with an Associate Diploma in Business Management.

Embarking on a corporate career within the Finance and Insurance sectors for multinational companies, attaining positions as Training and Development Executive (Australia) and National Account Executive (NZ), respectively. She has strong organisational and risk management skills and possesses a forward-thinking approach to strategic planning, with a focus on service, delivered with respect and dignity.

Lisa has a particular interest in investigative research and advocacy, ensuring everyone can access quality healthcare and approaches to maintain effective governance and compliance with involvement on the DHB Clinical Governance Committee. She lives with her daughter in Tauranga.

Adrienne von Tunzelmann<

Adrienne von TunzelmannDeputy Chair


Adrienne has an extensive public sector background, and has held governance positions at both a community and national level.

Adrienne currently sits on the boards of Osteoporosis NZ and Age Concern Tauranga, and on the Ageing Well National Science Challenge's Governance Group. She is Patron of the Tauranga Community Housing Trust and is External Advisor to Te Kaunihera o Te Whare Wānanga o Awanuiārangi.

For a number of years she was a member of Pharmac’s Consumer Advisory Committee. Among her strong interests are how older people are supported to live as healthily and independently as possible into later years, and how improving experiences over the life course can lead to better health and wellbeing outcomes for everyone.

Her health-related roles have convinced her that the easier it is for the voices of consumers to be heard, and for them to influence the services they use, the better the health and wellbeing outcomes for patients, their whānau and communities.

Adrienne is a Distinguished Fellow of the Institute of Directors and in 2016 was awarded the QSO for services to governance and the community.

Hayley Chapman

Hayley Chapman

Hayley has been working in the health and disability sector for the last three years, engaging daily with consumers, service providers and other public sector stakeholders.

Through this role, Hayley understands that everyone has a unique story and appreciates the positive impact that attention to fine detail and good communication skills can bring to the consumer experience.

Hayley recently completed the Certificate in Public Health at Massey University and looks forward to using the skills and knowledge gained to advocate for an environment where the consumer voice continues to be valued and incorporated into the design and delivery of health services that meet the diverse needs of individuals and communities across the Bay of Plenty Region.

Rosalie Liddle Crawford

Rosalie Liddle Crawford

Mount Maunganui

Rosalie has worked as medical scientist and lecturer specialising in Immunohaematology and Medical Microbiology.

She began her career at Tauranga Hospital, before moving to the Wellington region where she continued working in medical laboratories and lecturing at CIT. Returning to the Bay, she took up a role developing an online health and social services directory for both the BOP and Lakes DHB regions, before helping launch a similar directory for Canterbury.

Work has involved engaging with iwi, councils, health and social service organisations and businesses; providing service navigation; and setting up the volunteer project 'Rise Up Tauranga' which assisted Cantabrians relocate into the Western BOP as a result of the 2011 earthquakes.

Rosalie's utilisation of technology plus her adaptive influence across sizeable networks has resulted in channelling the resources and drive of ordinary people like herself with something to contribute, turning their energy into effective action that improves lives.

Shelly McLauchlan

Shelly McLauchlan

Shelly has been working in the health sector for most of her career in the Bay of Plenty.

Ngai Tahu, Ngati Kahungungu, Rangitane, Maniapoto, Whakatohea

She resides in the Eastern Bay of Plenty and works for the local iwi. She has lived experience of mental health and unapologetically so. She has made it her commitment to learn what it is like on the other side by working in mental health as a peer support worker for the past year. She is involved with the local surf life saving club. She sees opportunity in places like the HCC as a place to learn and give dialogue to issues that affect everyday people. She is also Co-chair of the Maori Caucus with Te Wheke and is a part of convergence Aotearoa.

John Powell

John Powell

Mount Maunganu

John served in the NZ Army Medical Corps as a territorial force officer, retiring as a Major E.D.

He has worked in both the public and private health sector in management roles. John is an active volunteer. Currently he's enjoying serving as a Justice of the Peace and as Immediate Past President of U3A Tauranga. John moved to Tauranga with his wife Elizabeth nearly 13 years ago.  He has a passion to see inequalities experienced by New Zealanders across a range of health matters reduced.

Florence Trout

Florence Trout


Florence has a solid health background as a public health nurse, midwife, nurse educator and quality improvement practitioner.

With experience as a primary health care professional, board member of an NGO and life experiences with family confirms her belief that health care requires compassion and respect for the dignity and easy access of healthcare for a growing population, connecting universal (public) healthcare from other healthcare options.

Florence served as advisor to the community quality accreditation program Te Wana, recognised by the Ministry of Health. She has a diverse range of interests including rural and agricultural activities, travel, and the performing arts. 

Health Consumer Council expression of interest

Due to the current changes occurring at Te Whatu Ora, recruitment of new members to the Health Consumer Council is on hold.  We will provide an update as soon possible.