Bay of Plenty Health Consumer Council (BOPHCC) | Te Whatu Ora | Health New Zealand | Hauora a Toi Bay of Plenty

Bay of Plenty Health Consumer Council (BOPHCC)

Ensuring patient and community perspectives are a core ingredient of how services are developed.

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About our BOPHCC

Bay Of Plenty Health Consumer Council Terms Of Reference [PDF, 933KB]

The Bay of Plenty Health Consumer Council (BOPHCC) works in partnership with the Te Whatu Ora - Health New Zealand Hauora a Toi Bay of Plenty as an advisory group ensuring patient and community perspectives are a core ingredient of how health services are developed.

BOPHCC aims to enhance consumer experience and service integration across the sector, promote equity and ensure that services are organised around the needs of the people in our communities.  It has input and advises on issues including development of health service priorities, enhancing patient safety and clinical quality and reducing inequities. The Council meets monthly.

Meet our members

The Bay of Plenty Health Consumer Council members have a wide range of skills and experiences. They are not experts or representatives of any specific organisations or community, they bring their personal and whānau experience as users of Bay of Plenty health services.

The members of the Health Consumer Council are:

  • Lisa Murphy, Chair
  • Adrienne von Tunzelmann, Deputy Chair
  • Hayley Chapman
  • Rosalie Liddle Crawford
  • Kelly Hohapata
  • Theresa Ngamoki
  • John Powell
  • Florence Trout
Lisa Murphy

Lisa MurphyChair


Lisa has a background in diagnostic Haematology and Sports Medicine; building on these skills, she furthered her studies with an Associate Diploma in Business Management.

Embarking on a corporate career within the Finance and Insurance sectors for multinational companies, attaining positions as Training and Development Executive (Australia) and National Account Executive (NZ), respectively. She has strong organisational and risk management skills and possesses a forward-thinking approach to strategic planning, with a focus on service, delivered with respect and dignity.

Lisa has a particular interest in investigative research and advocacy, ensuring everyone can access quality healthcare and approaches to maintain effective governance and compliance with involvement on the DHB Clinical Governance Committee. She lives with her daughter in Tauranga.

Adrienne von Tunzelmann<

Adrienne von TunzelmannDeputy Chair


Adrienne has an extensive public sector background, and has held governance positions at both a community and national level.

Adrienne currently sits on the boards of Osteoporosis NZ, Age Concern NZ and Age Concern Tauranga. She is on Pharmac's Consumer Advisory Committee; the Ageing Well National Science Challenge's Governance Group, is a patron of the Tauranga Community Housing Trust and is External Advisor to Te Kaunihera o Te Whare Wānanga o Awanuiārangi.

Her health-related roles have convinced her that the easier it is for the voices of consumers to be heard, and for them to influence the services they use, the better the health and wellbeing outcomes for patients, their whānau and communities.

Adrienne is a Chartered Fellow of the Institute of Directors and in 2016 was awarded the QSO for services to governance and the community.

Hayley Chapman

Hayley Chapman

Photo and profile to come.

Rosalie Liddle Crawford

Rosalie Liddle Crawford

Mount Maunganui

Rosalie has worked as medical scientist and lecturer specialising in Immunohaematology and Medical Microbiology.

She began her career at Tauranga Hospital, before moving to the Wellington region where she continued working in medical laboratories and lecturing at CIT. Returning to the Bay, she took up a role developing an online health and social services directory for both the BOP and Lakes DHB regions, before helping launch a similar directory for Canterbury.

Work has involved engaging with iwi, councils, health and social service organisations and businesses; providing service navigation; and setting up the volunteer project 'Rise Up Tauranga' which assisted Cantabrians relocate into the Western BOP as a result of the 2011 earthquakes.

Rosalie's utilisation of technology plus her adaptive influence across sizeable networks has resulted in channelling the resources and drive of ordinary people like herself with something to contribute, turning their energy into effective action that improves lives.

Kelly Hohapata

Kelly Hohapata

Photo and profile to come.

Theresa Ngamoki

Theresa Ngamoki

Ko Horouta te waka
Ko Whanokao te maunga
Ko Motu te awa
Ko Te Whānau-ā-Apanui te iwi
Ko Theresa Ngamoki ahau.

I divide my time between Omaio on the beautiful coastline of Te Whānau-ā-Apanui and in Whakatāne where I am based for work.

We recently lived in Tauranga Moana for the past decade where we have been blessed by making many great connections.

I am married to a Primary school teacher. We have five daughters, three sons-in-law and three mokopuna. My coastie upbringing was awesome, outdoors and marae/hapu centred. This has shaped me into a resilient, hardworking and determined person. Not all whānau are in the position to offer the best experiences of Aotearoa to the same degree. I will bring 30 years of experience as a Registered Nurse and the past three as a Nurse Practitioner. I am interested in many areas of health but in particular Māori health, the rural sector, the deaf community and underrepresented populations. 

John Powell

John Powell

Mount Maunganu

John served in the NZ Army Medical Corps as a territorial force officer, retiring as a Major E.D.

He has worked in both the public and private health sector in management roles. John is an active volunteer. Currently he's enjoying serving as a Justice of the Peace and as Immediate Past President of U3A Tauranga. John moved to Tauranga with his wife Elizabeth nearly 13 years ago.  He has a passion to see inequalities experienced by New Zealanders across a range of health matters reduced.

Florence Trout

Florence Trout


Florence has a solid health background as a public health nurse, midwife, nurse educator and quality improvement practitioner.

With experience as a primary health care professional, board member of an NGO and life experiences with family confirms her belief that health care requires compassion and respect for the dignity and easy access of healthcare for a growing population, connecting universal (public) healthcare from other healthcare options.

Florence served as advisor to the community quality accreditation program Te Wana, recognised by the Ministry of Health. She has a diverse range of interests including rural and agricultural activities, travel, and the performing arts. 


Health Consumer Council expression of interest form

Please complete this form to express your interest to be a member of the Bay of Plenty Consumer Council. Applications received will be put forward to a selection panel for consideration. A shortlist of applicants will be interviewed.

Nominee details
Nominee Profile
Personal statement
Please upload any supporting information or evidence.
Note: All successful candidates will be required to undergo a New Zealand Police clearance. This clearance is subject to the Criminal Records (Clean Slate) Act 2004. For more information on the exception contained in Section 19(3)(3) of the Criminal Records (Clean Slate) Act 2004 please

Please indicate if you are happy for your name to remain on our list of volunteer consumers to be contacted to participate in future Consumer Councils, other consumer groups or activities such as consumer workshops or patient experience interviews.