Privacy and terms of use | Te Whatu Ora | Health New Zealand | Hauora a Toi Bay of Plenty

Privacy and terms of use

Privacy and terms of use

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We and our agents may monitor the system to which this site connects and any related equipment.

Personal information regarding users of this site may be collected for statistical purposes in determining the use of this site. Information that may be collected about you will not be disclosed to any other person or entity in a form that will identify you unless you have consented to such disclosure, or such disclosure is required or permitted under law (including but not limited to the Privacy Act 2020 and the Health Information Privacy Code 2020). 

Further, browser cookies are used by this site to provide the Ministry of Health with information about site usage and improve the service offered to site visitors.

Cookies are small files which are sent by this site and stored on your computer's hard drive.

Cookies from this site are not used to gather or allow the gathering of any personally identifiable information, and are not used to track individual user activity around this site.

You can manually disable cookies at any time – check your browser's 'Help' menu for advice. Disabling the cookies will not affect your ability to view this site.

Any questions about privacy issues should be directed to:

Office of the Privacy Commissioner
Phone: 09 302 8655 or 0800 803 909

Material featured on this site is subject to Crown copyright protection unless otherwise indicated.

Crown copyright protected material may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a misleading context. Where the material is being published or issued to others, the source and copyright status must be acknowledged.

The permission to reproduce Crown copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

We make every effort to ensure the accuracy and timeliness of information provided on this site, but cannot guarantee that it is complete or up to date.

The information contained on this site ("information") is not intended to replace medical advice or advice in relation to the health or care of any person. The information is generalised and should not be relied upon as a substitute for professional clinical advice.

If you have any questions relating to the information you should seek the advice of a qualified medical practitioner. The information is derived from many sources.

We try to ensure all information is from reliable and reputable sources. However, we accept no liability or responsibility for any outcome occasioned by the use of the information.

Disclaimer for references/links to other organisations

We are not responsible for the content, accuracy or reliability of the websites linked to this site ("linked websites") and do not necessarily endorse the views expressed within linked websites.

Listing the linked websites within this site is not to be construed as an endorsement by us of these websites. We cannot guarantee that the links on the site will work all the time, and we have no control over availability of the pages or documents on linked websites.

This electronic message, together with any attachments is confidential and may be privileged. If you are not the intended recipient:

  1. do not copy, disclose or use the contents in any way.
  2. please let me know by return email immediately and then destroy the message.

We are not responsible for any changes made to this message and/or any attachments after sending.

Before opening or using attachments, check them for viruses and effects. We take no responsibility for affected attachments.

Our commitment to privacy (transparency statement)

Managing your personal information

This note explains why our organisation collects/creates, stores, uses, and shares information gathered, either directly or indirectly, about members of the public for the purposes of providing health care and, if needed, for the detection or investigation of threats to the security of information or the physical security of people or assets.

This note applies to information gathered and shared by us, our contractors, or any other third parties engaged by us.

We take care to exercise our information gathering powers appropriately and meet our obligations under relevant legislation - including the Privacy Act 2020, the Health Information Privacy Code 2020, the Health & Disability Act 2000, the Health Act 1956, the Official Information Act 1982, and the Public Records Act 2005 - and any other associated regulations and standards.

In addition to our legislative and regulatory framework, our staff are required to act in accordance with our information and privacy policies, the State Services Commission's Code of Conduct and Model Standards for Information Gathering, and in the case of registered health professionals, in accordance with the standards imposed upon them by their professional bodies.

Our information collection/creation and use processes, and other related activities are regularly reviewed through internal audits to ensure compliance with the law, our internal policies, and associated standards.

This note is updated from time to time to reflect any changes in our information management processes or changes to legal requirements.

Enquiries and concerns

If you have any enquiries about our information gathering activities, or you believe we have not acted in accordance with our commitment to privacy, please email with the details of your questions / concerns and your contact information.