Getting help | Te Whatu Ora | Health New Zealand | Hauora a Toi Bay of Plenty

Getting help

National helplines and BOP community services that offer support and advice for your health.

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In an emergency

If you feel someone is at risk of harm to themselves or others dial 111 and ask for Police.


Anyone can call Healthline free on 0800 611 116 for health advice and information, anytime, 24 hours a day, 7 days a week.

Registered nurses who provide health triage and advice.

Crisis intervention

This includes crisis assessment, treatment planning and short term intervention.

Please call 0800 800 508 (Tauranga) or 0800 774 545 (Whakatāne).

Crisis intervention is available for adults during working hours and open to all age groups after hours.

Need to talk?

Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. This service is completely free.

Community support services in the Bay of Plenty

The Bay of Plenty has many community services to help you and your whānau/family with support for:

  • General health
  • General mental health
  • Mental health crisis / suicide
  • Depression
  • Sexuality or gender identity
  • Help for children and young people
  • Help for parents, whānau/family and friends
  • Sexual assault / rape support
  • Family violence support services
  • Other specialist areas

For assistance with the right support, discuss with your GP, or call Healthline free on 0800 611 116.

You can also find your nearest community support services here.