Patient email verification | Te Whatu Ora | Health New Zealand | Hauora a Toi Bay of Plenty

Patient email verification

Patient email verification

Making it easier to keep in touch with patients

We will soon start to use safe and secure email to communicate some appointment dates or health information with our patients.

This is an optional service designed to make life easier for patients who wish to use it. 

We are in the process of sending a verification email, which is safe and secure, to all patients who have been in contact with Tauranga and/or Whakatāne Hospitals within the past two years who have an email address in our patient management system.  This could also include those that have had a covid test at a healthcare facility in the district as well.

You will be asked to confirm that the email address we have on file is correct and that you are happy for us to communicate health information with you in this way.

The safe and secure verification email will come from the following email address: Te Whatu Ora Hauora a Toi Bay of Plenty – Patient Verification (

This email is genuine and we ask you to please respond. You are also welcome to email any queries to or check our frequently asked questions below.

Thanks for your help!

Frequently asked questions

Te Whatu Ora Health NZ, Hauora a Toi Bay of Plenty is verifying and obtaining your consent to use emails captured in our patient information database from contact with you in the past two years.

The genuine verification request from Te Whatu Ora Hauora a Toi Bay of Plenty will ONLY come from this email address: Te Whatu Ora Hauora a Toi Bay of Plenty Patient Verification (

We would appreciate your response as soon as possible. Don’t worry if you accidentally delete the email - we will send you two further reminders. Each email validation request will be valid for 7 days only.

When you choose to verify an email address for yourself or a family member you will be prompted for the Year of Birth for the person the verification email is addressed to.

This is a security step to check your identity and to help us ensure we have the correct person being verifed.

Don’t worry - we will send you two more reminders. If, for some reason, you can't find any of the emails you can email us at to ask us to resend the verification email.

If you do not respond to the first email, we will send two further reminders. If we don’t hear from you after that, we will assume the email address we have on record is not accurate and we’ll continue to contact you by post.

No, the choice is yours. By agreeing to let us communicate your healthcare information by email, we will be able to get you information more quickly.

If you share an email address with other family members and that email address is in their contact details in our system then each person will receive a verification email addressed to their name to verify separately. 

You will need to enter the Year of Birth for the person the email is addressed to if you choose to verify the email address.

If you have any questions or concerns, please email and we will do our very best to help.

The next time you visit us or contact us, ask the receptionist or booking clerk to update the email address that we have on file for you. Alternatively, you can contact us by email:  to change this now.

You can contact us by email: to change this.

To ensure you are still happy to use the email you previously validated with us, we may recheck this with you every couple of years.

We apologise if this has happened and has caused any upset. 

Sometimes there is a delay before we are notified of patients who have died, especially if they weren't living in the Bay of Plenty when they passed or if we haven't been notified by other Health Providers.   Once we aware this has happened we will update our system immediately to ensure no further verification emails are sent.