After hours and urgent medical centres (A&E)
If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
The Accident and HealthCare after hours service is available to in-person medical from 8am to 8pm 7 days a week. It is open on public holidays.
19 Second Avenue
Tauranga
Bay Of Plenty 3110
- phone: 07 577 0010external link
Accident and HealthCare — Healthpointexternal link
Doctor services online or over the phone often have appointments available on the same day. You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in. There will be a cost.
Online and over-the-phone GP appointments
Contact information
- Phone: 07 579 8000external link
Physical address:
829 Cameron Road
Tauranga South
Tauranga
Bay Of Plenty 3112
Postal address:
Health New Zealand | Te Whatu Ora Bay of Plenty
Private Bag 12024
Tauranga 3143
Visiting hours
Tauranga Hospital visiting hours are 8am to 8pm, everyday. Most patients can have up to 2 visitors at a time.
How to get to the hospital
By hospital buggy
The hospital buggy goes between the carpark and the main entrance of the hospital. It is available through the orderlies and can be flagged down. Ask a staff member for assistance if required.
By bus
The 55 service arrives and departs right out outside our hospital on Cameron Road.
Route 55 timetable — Baybusexternal link
National Travel Assistance
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
Hospital shuttle service
Hospital shuttles are staffed by volunteers. They can get you to medical appointments if your health or mobility makes them hard to get to.
There are 2 shuttle services in the Bay of Plenty.
They cover:
- Tauranga
- Mount Maunganui
- Pāpāmoa
- Te Puke and surrounding areas (St John Health Shuttle only).
Book the shuttle at least 24 hours before your appointment. You can contact the service to take you home again after your appointment is over.
To contact St John Health Shuttle:
The shuttle runs Monday to Friday (except public holidays).
St John Health Shuttle asks for a donation to cover costs.
Hato Hone St Johnexternal link
To contact New Zealand Red Cross service:
- phone: 07 578 6987external link
- freephone: 0800 733 276external link
- email: westernbay@redcross.org.nzexternal link
Parking information
Car parks
There are over 1000 parking spaces at Tauranga Hospital. The main parking is the Clarke Street car park. There are also parking areas near the cancer centre on Clarke Street and near the main entrance on Cameron Road.
Bicycle parks
There are bicycle parks at the main hospital entrance on Cameron Road and throughout the campus.
Mobility parks
There are mobility parking spaces in the Clarke Street car park and on Cameron Road by the main entrance.
Tauranga Hospital facilities
Cafeterias and gardens
There are 2 cafeterias:
- The ground floor cafeteria is open daily from 7:30am to 4pm.
- The first floor cafeteria is open daily from 7am to 7pm. It offers low-cost lunches from 11:30am-12.45pm and dinners from 5pm to 7pm.
There are vending machines on the ground floor and in the cafeteria on the first floor.
Rooftop garden
The garden is open from 8am to 8pm to everyone. It is on the first floor opposite the lifts.
Chapel
The chapel is a quiet place for prayer, meditation or reflection. It is on the ground floor of the hospital.
The chaplain offers spiritual guidance and pastoral care and can affirm the culture of each person. You can contact the chaplain at any time through a staff member.
Pharmacy
Bay Health Pharmacy is located on the ground floor.
To contact the pharmacy:
- phone: 07 571 6164external link
Opening hours:
- Monday to Friday, 8:30am to 5:30pm
- Saturday, 10am to 3pm
ATM
An ATM is located on the ground floor opposite the Bay Health Pharmacy.
Wi-Fi and phones
Free Wi-Fi is available. Look for 'EOL_Wi-Fi' in the Wi-Fi settings on your device and click to connect to the welcome screen.
There are phones for patients in each ward. You can use them by asking a staff member. We also allow mobile phones in the wards (except for intensive care) so long as the ring tone is on silent.
Emergency accomodation
Tauranga Hospital has 2 short-term emergency accommodation units on site. These are available for up to 2 weeks.
To request a unit, contact Regional Māori Health Services:
- phone: 07 579 8560external link
Whānau can use them if a family member has been admitted to hospital and live more that 20 kilometres away. We allow one unit per family for up to 3 people. There is a small charge for these units.
Parents lounge
The children's ward provides a parent lounge with:
- facilities to make tea and coffee
- fridge
- toaster
- microwave.
This is available 24 hours a day and can be accessed through staff in the children's ward.
Patient and visitor information
You can send a message to an inpatient at Tauranga Hospital by completing our online form.
Send a patient a message — Hauora a Toi Bay of Plenty
All of our hospital grounds are smoke and vape free. If you are a patient we encourage you to discuss quitting smoking with your doctor or nurse. They can refer you to Hāpainga, our local stop smoking service. To contact Hāpainga, call 0800 427 246external link
We offer interpreters in many languages, including sign language. Let the staff know in advance if you need an interpreter for an outpatient or day stay appointment.
You can send mail and flowers directly to the wards throughout the day. To deliver stamped mail, post in the mailbox at the main entrance or hand it to a staff member.
We sell the New Zealand Herald and local newspapers.
Pou Kōkiri are the front line of Māori Health Gains and Development staff that provide hospital and community-based services from Tauranga Hospital and Te Whatumauri Hauora (Whakatāne Hospital). Pou Kōkiri is a service that supports Māori language, customs and practice and advocates cultural needs.
To contact Pou Kōkiri staff:
- phone: 07 306 0999external link (extension 4640)
We offer interpreters in many languages, including sign language. Let the staff know in advance if you need an interpreter for an outpatient or day stay appointment.
The mobile DVD service visits the wards daily and DVDs and portable DVD machines are available for hire.