Mental health and addiction
Support services, help and advice for people who are dealing with mental health and addiction challenges.
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Mental health and addiction services
Mental Health and Addiction Services provide community-focused care, underpinned by recovery and harm reduction models. The services are supported by a 24-hour seven-day a week acute/crisis service and acute admission inpatient services. The Tauranga acute inpatient unit, Te Whare Maiangiangi, provides 24 beds and the Whakatāne acute/crisis inpatient unit, Te Toki Maurere, has 10 beds.
In terms of community services, the main ones provided in both areas are:
- Community alcohol and drug
- Mental health services for older people
- Child and adolescent mental health
- Community mental health
Within some of these services are sub-specialty services such as eating disorders, maternal mental health, early intervention, consultation and liaison.
Consumer and family /whanau advisors are available to provide service-user and family perspectives, and to offer advice to staff on consumer and family issues. Te Pou Korkiri cultural advisors are available to provide cultural support to Māori accessing services. The services work closely with community services, including supported accommodation providers, iwi-based groups, family and consumer groups.
Our crisis team contacts:
Tauranga 0800 800 508
Whakatāne 0800 77 4545
- Mental Health & Addictions Service Directory [PDF, 139KB]
- Residential AOD treatment Services [PDF, ]
- Residential AOD treatment Resources
Navigate | A Community Support Collective
Navigate is a collective of community organisations that support people who are dealing with mental health and addiction challenges to get well, connect with others, learn skills for life, and achieve their goals.
Navigate aims to provide help early on and make it easier to get the support you need. Support is flexible, helping you to meet your individual needs, and offered close to where you live and in a way to that is right for you and your whānau. Services are available for as long as you need and provided free of charge.
Navigate is made up of a range of services that work collaboratively to support people across the Bay of Plenty, and currently includes:
- Emerge Aotearoa
- LINC Support Services
- Mental Health NZ
- Vincent House Recovery Trust
- Turning Point Trust, Junction peer support & Sage career support
- BOPDHB Needs Assessment & Service Coordination (NASC)
Navigate is available to anyone who is dealing with mental health or addiction issues, and these can include difficulties like stress and anxiety, depression, psychosis, and alcohol or drug misuse.
You may have been given a diagnosis by your GP, and may be on medication, but if not this shouldn't be a barrier for you to get the support you need. If you're not sure, give us a call and we can talk to you to see if these are the right services for you.
If Navigate isn't the best option, we aim to help you find the path to the right support, such as Kaupapa Maori providers, specialist mental health or addiction services, or other heath & disability agencies.
When referred to Navigate you will be able to talk with someone to discuss your needs and the type of support you would like. Navigate services are practical and solution-focused, with support to walk alongside you, helping to develop coping skills and confidence, and being linked with community activities and programs that will help you achieve your goals. Working with a Navigate support service might include:
- Learning new ways to deal with distress or anxiety, and improving your mood
- Help to make healthy lifestyle choices and to stay well
- Support to access social housing and finding a safe place to stay
- Gaining independence, dealing with money, managing your tenancy
- Finding work, volunteering, or joining education
- Building community connections, finding hobbies and taking part in social activities
- Advocacy and being linked onto other health providers or specialist clinical services
Getting the right help when you most need it can be confusing and frustrating, and with lots of different organisations, it isn't always easy for you or your supports to know who to go to. Sometimes there can be barriers to overcome like criteria and waiting lists, and people have told us it is upsetting to feel like they are being bounced around different services before getting the help they need.
Navigate aims to make mental health and addiction support easier to access, and to avoid having to wait until things get too bad or end in crisis. By getting help earlier, and in a way that is right for you now, Navigate can support you to get on with your life and work towards your recovery goals.
Navigate support is independent of hospital services, and can advocate to help you get the care and support you need.
You can access Navigate a number of ways:
You can expect a response from a Navigate service within 24 hours. If it is the right service for you, then you will be offered to meet with a Support Worker to discuss your goals and plan a way forward.
Please note, Navigate is not a crisis service. If you are in need of immediate mental health and/or addiction support please call:
Printable version of the Navigate Fact Sheet [PDF, 228KB]