Social work
Social work services
A Social Worker assists in decision-making for individuals/whānau/family, at times when they have problems relating to ill-health, injury, disability or stress.
This is a free service to New Zealand residents and may include;
- Helping you decide what services or other support you may need
- Advising on eligibility and funding assistance to obtain those services
- Help organise those services into a flexible care package
- Provide you and your family with a supportive, understanding and confidential relationship for you to discuss any personal matters that may concern you.
How our social workers can help
- Counseling and support for personal, family, adjustment, loss and other health related issues
- Planning for discharge home from hospital
- Information on health / community services
- Crisis intervention
- Referral to other support agencies
- Privately funded convalescent care
- Transport for those with health related problems
- Legal services
- Home help
- Funding for - gardening assistance/meal preparation/medical expenses
- Private nursing
- Additional financial services including access and advocacy for Work & Income NZ assistance
The Social Worker who is assisting you will make every effort to ensure:
- That your confidentiality is respected and your right to privacy is protected
- That the Social Work service that you receive will be sensitive and appropriate to your personal and cultural beliefs and values
- That you receive all the information you require to make informed decisions on your care needs
- That to the greatest extent possible, you will be consulted and involved in all decision-making that affects you
- That your needs will be given a high priority and that you will receive the highest standard of service that the Social Worker can provide
- That Social Work files are confidential and kept securely within the department. If you wish to have access to your personal information, please discuss this with your Social Worker.