Where should I go? | Bay of Plenty District Health Board | Hauora a Toi | BOPDHB

Where should I go?

Where should I go?

When you’re unwell or injured we want to help you and your whānau get the right care.

1. Do I need immediate/urgent help?

YES - Dial 111 for an ambulance, or go to your nearest hospital emergency department: Tauranga Hospital, Whakatāne Hospital

NO - Call Healthline 0800 611 116. Free 24 hour health advice. They will tell you the best place to go.

2. Can this wait 24 hours?

YES - Contact your general practitioner (GP). However if your condition deteriorates and you feel seriously unwell, go to an Urgent Care Centre or ring an ambulance.

NO - Contact an Urgent Care Centre near you. Or your own GP/medical centre may have an after hours arrangement you can use.

Accident and urgent medical care:

Second Avenue Health Centre
19 Second Ave, Tauranga 3110

Tara Road Medical Centre
1 Tara Road, Papamoa

3. Do I need urgent mental health support?

YES  - In an emergency – if you feel someone is at risk of harm to themselves or others dial 111 and ask for Police. For urgent mental health support call Crisis Assessment and Home Treatment 0800 50 50 50 (24 hours a day, 7 days a week).

NO - Need to talk? Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. The service is completely free.

4. Want advice on a broad range of minor medical issues or health concerns?

YES - Visit a pharmacy. A pharmacist is a qualified health professional who can give advice and guidance. We also recommend the Health Navigator website. If you would like to find your closest, open pharmacy visit healthpoint.co.nz.

Our Emergency Department (ED) is for emergencies, please if it is a non-emergency situation use your local urgent care centre or visit your GP.  If your choice is to use our hospital ED, understand it is a triage service so please be patient while we deal to more severe cases first.


There are a number of helplines and organisations which can offer help and advice.