Visiting hours, rules and tips

Visiting guidelines and notes for the safety and wellbeing of our patients and staff.

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Visiting hours

Nau mai haramai and welcome to everyone visiting patients

Our visiting hours for Whakatāne and Tauranga Hospitals

8am – 8pm daily

Where are you visiting?

Some of our areas, critical care wards, and other facilities have other requirements about visiting and patient resting times so please confirm by contacting our hospitals before visiting.

Guidelines when visiting our hospitals

Please help us to do this by following these guidelines.

  • Be considerate. Please show consideration and respect for all patients and the staff caring for them. This will help us to deliver the best patient care for everyone in a shared environment which caters to the needs of many.
  • Follow staff requests. From time to time staff may approach you and ask you to respond to a specific request in line with our Visiting Patients guideline. Please cooperate with these requests, they are not meant to offend, but to ensure we can deliver the best care to patients. Staff may ask you to leave the bedside for a short period to protect the privacy rights of other patients or to maintain safety and security.
  • No photos without permission. It is our intention to maintain patients’ rights to privacy at all times. Please be mindful when taking photos or video and do not take photos or videos of patients, visitors or staff without their permission.
  • No smoking or vaping on DHB grounds or in facilities.  Absolutely no smoking or vaping anywhere on DHB grounds. Find out more about getting help to quit smoking.
  • Too many visitors? The number of people welcomed at the bedside at any one time will be determined by staff in collaboration with the patient and family. Where patients are in shared rooms, staff may also discuss the matter with other patient/s and their key support people. To ensure wellbeing and safety, consideration will also be given to the physical limitations of the space. You may find it easier to nominate a key support person or spokesperson for your group as this could ease communication.
  • Feeling unwell? If you are feeling unwell, have an infection, have a runny nose, cold or flu-like illnesses or have or have been exposed to contagious illnesses, e.g. chicken pox or measles within the past three weeks, please do not come to the hospital or facility.
  • Hand hygiene. For the safety of our patients, we require visitors and key support people to clean their hands with soap and water or gel hand rub when entering and leaving the ward and patient’s room. In certain circumstances visitors and key support people may be asked to comply with other requirements in the interests of patient safety.
  • Children welcome if supervised. Children directly supervised by an adult who is not the patient or a member of staff are welcome. In a small number of environments it is not suitable for children to visit, due to the vulnerability of other patients and the presence of highly technical equipment. Staff will discuss this with you.
  • Sharing visitor areas. In common areas, e.g. shared rooms, waiting areas and visitor lounges, please be mindful of other visitors’ and families’ need for space. Waiting areas and visitor lounges are not designed for overnight stays.

We want to protect our patients’ and staff privacy, as well as their health. Please help us.

Please always ask for permission to take photos

Only take photographs if the patient, or their legal guardian, says you can. Please don’t take pictures, videos or make audio recordings of any of our staff, unless they have given you written permission. You may not take photos or videos of other patients and visitors. This includes general shots of wards, waiting rooms, corridors, cafe areas etc where other people are. 

Think before you upload

Do not post photos or information about your friend or loved one’s condition on social media unless they are happy for it to be seen by many people, including the media. It is not fair if other whānau/family members or friends find out via social media.

Thank you for helping us to care for your whānau/family and friends.

While vaping can help smokers to stop smoking and carries less risk than smoking cigarettes, it is not risk free.

The exact nature of the liquid products used in vaping is often unknown and is currently unregulated in New Zealand. You are putting your vapour into a space that is shared with other people.

Vaping products are intended for smokers only and the best thing smokers can do for their health is to quit smoking for good.

More information about this can be found on our No smoking or vaping for patients and visitors section.